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- Information Technology
- Customer-centric Info-Tech Strategies
Curriculum
- 5 Sections
- 16 Lessons
- 15 Weeks
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- Change simplificationGeneral introduction to customer-centric strategies10
- 2.1Lesson 01: Simple, attainable goals30 Minutes
- 2.2Live meeting about Infotech Strategies
- 2.3Quiz 1: Yes or No?15 Minutes0 Questions
- 2.4Quiz 2: A simple simulation game50 Minutes0 Questions
- 2.5Lesson 02: A/B Testing2 Hours
- 2.6Quiz 3: Role-play game1 Hour0 Questions
- 2.7Quiz 4: Short Interview10 Minutes0 Questions
- 2.8Lesson 03: Wrap up about A/B testing30 Minutes
- 2.9Quiz 5: 15 mins of Yes/No questions10 Minutes0 Questions
- 2.10Quiz 6: Quick answers10 Minutes0 Questions
- Customer Advisory BoardLearn about the basics of Customer Advisory Board4
- Feedback surveyThe major things about conducting a survey and manage feedback4
- Professor for a Day SimulationThis simulation will be held by tutors and learners online.0
- Customer Behavior Case StudiesIn this section, learners will have a chance to discuss thoroughly the role of customer behaviors in business.6
- 7.1Case study 1: The emergence of a new venture60 Minutes
- 7.2Case study 2: The beginning of a new era in marketing35 Minutes
- 7.3Case study 3: The epic crisis60 Minutes
- 7.4Case study 4: The success of a small business
- 7.5Case study 5: Start small but smart60 Minutes
- 7.6Case study 6: How to deal with difficult customers?50 Minutes